Refund and Returns Policy

Refunds and cancellations 

For courses requiring a fee, cancellation or changes to delegate information must be submitted in writing to academy@trialogue.co.za. Written cancellations received more than 14 days before the course start date will be able to either book for the next course date or receive a full refund of course fees. Written cancellations received between 7 and 14 days before the course start date will be able to either book for the next course date or receive a refund of 50% of the course fees. Written cancellations received within 7 days of the course start date will be subject to a 100% cancellation fee. “No show” delegates will not receive a refund.  

Payment must be received within 30 days of invoice date. Access to courses will only be granted once payment has been received. before access to the course is granted, at least 30 days before the course start date. 

What happens if the course is rescheduled? 

Trialogue has the right to reschedule the course at any time. If the course is rescheduled, you will be offered a place on the rescheduled course or a full refund of the course fee.  
Trialogue has the right to alter and improve the programme content at any time. Where the programme is altered, Trialogue is not obligated to refund any course fees. 

Trialogue does not have any liability to refund the course fees in circumstances where the course is cancelled due to circumstances beyond our reasonable control.  

Terms of use 

Trialogue (Pty) Ltd) retains all rights, titles, course materials and site content. It is prohibited to share, reuse, republish, or make copies of any course content or materials for use by others or to make them available for use by others. Nothing in this agreement or on the site grants you any right or license to make any use of any materials or content other than your personal educational use while enrolled in a course.   

Please note that sites and courses are under constant development. This agreement may therefore be modified and updated on an ongoing basis. Please check back to this page regularly.